Thursday 22 March 2018
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Birmingham care home rated Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Manor House in Kingstanding, Birmingham, to be Outstanding following an inspection in September.

Manor House, which is run by GCH (Midlands) Ltd, provides accommodation for up to 37 people who require support with their personal care.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Manor House is rated Outstanding for being caring, responsive and well-led and Good for being safe and effective.

Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was really impressed by the level of care and support offered to people at Manor House."

“People living at the home were extremely happy with the service they received because they felt very safe, comfortable and respected by the staff that supported them. They felt valued by staff and were involved in all aspects of their care as well as the running of the service."

“One person told inspectors "10 out of 10 for the staff team; they are all great and I think you would go a long way to find a home where the staff are this attentive". Another said "I think most days just how lucky I am to be living here. I am really happy and I have such lovely people to look after me".

“Care was personalised and staff treated people as individuals with the utmost respect; they were exceptionally kind, caring and compassionate, making all interactions count. People were supported and inspired to maintain their hobbies and interests because staff took the time to get to know them and encouraged people to engage in activities that were meaningful to them."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”